Customer Care and Management – Craftcloud’s CRM Software for Craft Businesses

CRM system from Craftcloud – from professionals for professionals!

A good and long-term relationship with customers is a challenge for many craft businesses. Maintaining relevant customer information, such as contact details or important project information, is not always possible for many craft businesses due to time constraints. In addition, there is usually a lack of internal structure and organization to create and manage important customer data.

Many handicraft businesses have long recognized the competitive advantage and increasing efficiency in the respective work processes through the use of an industry-specific CRM solution. The need and the associated challenges within customer management in many construction and craft businesses have been recognized by the software manufacturer Craftcloud.

Craftcloud’s CRM software supports both large and small craft businesses in customer management. The use of this cloud-based CRM solution makes the tasks within customer relationship management a breeze for any craftsman.

The use of CRM software digitally maps the complete value chain of a business. With Craftcloud’s CRM solution, all relevant employees can store important customer information. With this ability to store information centrally, construction and craft businesses automatically achieve greater efficiency and satisfied customers.

With the cloud solution, customer information can be stored in the CRM software anytime and anywhere – for example, on the construction site. This enables companies to achieve maximum customer transparency and cross-departmental customer knowledge.

Advantages here are, for example, that the project manager can call up any information on the construction site – from customer data to open orders. Furthermore, the office staff can immediately process the collected information from the construction site in the office and create a quotation in real-time and make it available to every employee in the CRM system.

This transparency of information allows all employees to work faster and more accurately. Many craft businesses can optimize their business processes through Craftcloud’s CRM solution.

But software alone is not the solution. All employees must be prepared to file information at any time. The management level should therefore set certain rules. First of all, it is important that everyone in the company is familiar with the functions and possibilities of this CRM solution. Every employee should be offered training so that acceptance of the system actually increases.

Many companies with CRM software have failed to do this and have therefore invested money and time unnecessarily in the procurement and implementation of the software. Here, too, Craftcloud knows the challenges faced by many craft businesses. With the goal that all employees and all important departments know and use the system, Craftcloud focuses on maximum knowledge transparency so that everyone can handle the software.

Furthermore, it was already clear during development that the user interface should be presented in a simple, intuitive, and modern way. Craftcloud achieves this, for example, by limiting itself exclusively to relevant functions that are crucial in the craft sector. As a digitalization expert in the craft sector, Craftcloud supports the implementation of CRM software. In addition, Craftcloud helps with organization and restructuring and makes craft businesses fit for the digital working world. Craftcloud offers more than just customer management and pays attention to individual support.

The CRM System for construction and craft businesses supports every department – from sales acquisition to customer management. The complete value creation in one cloud – the CRM Software from Craftcloud.

Arrange a non-binding presentation appointment now!