CRM systems – Know Your Customers

CRM systems as a cloud solution from Craftcloud

Building successful customer relationships and years of healthy customer loyalty are just as important for craft businesses as they are for other industries. Customer communication and customer care are more important than ever in today’s digital age. Many customer requirements and wishes have to be taken into account within the value chain. Collaboration within the company is therefore essential. Craftcloud’s CRM software helps craft businesses organize themselves properly within the company.

“We have developed a CRM software that covers all of the requirements in the construction industry”, Johannes Baier, Managing Director of Craftcloud.

In addition to Craftcloud’s operating resource software, the company also relies on a cloud solution for its CRM system. During software development, the requirements in the craft sector and the respective craft processes were taken into account. With Craftcloud’s CRM software, all processes are digitally stored – tailor-made for the craft industry.

Craftcloud’s CRM system – from lead generation to customer retention

No matter how good a craftsman is – without customers, his craft remains hidden. Every business, including craft businesses, needs an integrated process for customer acquisition.  In this regard, companies have numerous options at their disposal. From classic advertising, such as a print ads, to digital communication measures. The newly generated contacts and project inquiries must be systematically recorded and evaluated in craft businesses.

With Craftcloud’s CRM software, construction and craft businesses can digitally record every customer inquiry and contact. Cloud solutions make it possible to retrieve customer information at any time – whether using a smartphone, tablet, or PC.

Important customer and project data – digitally in one software:

Contact information:

• Name and surname.
• Phone number.
• E-mail address.
• Company website.

Contact origin:

• Recommendation.
• Inquiry form – website.
• Inbound (phone, e-mail).
• Trade fair.
• Communication measure (print ad, GoogleAds,…).

Site and project information:

• Other contact persons.
• Current offers (opportunity).
• Internal responsible persons (project staff, area managers,…).
• Notes.
• Open activities (follow-up).

Sales opportunities:

• All open sales opportunities.
• All sales opportunities won.
• All lost sales opportunities.
• Sales evaluations – sales controlling.

This and other information can be stored in Craftcloud’s CRM software. With its innovative design and smart operation, information can be stored digitally quickly and easily.

The CRM system from Craftcloud is one of the newest systems from Craftcloud and is aimed specifically at the construction industry. For this, Craftcloud offers different packages depending on the size of the company and the number of employees. You can find the prices here – CRM System prices.

With the CRM software solution from Craftcloud, you manage your customers efficiently and digitally in the cloud.

Make your company fit for the future!